The plain-language version of the policies posted in the salon. Questions about any of them? Text us and we will walk you through it.
Life happens. Cancel more than 24 hours before your appointment and there is no charge.
Inside 24 hours, or if you miss the appointment, the missed-visit fee applies. It is $45 per pet at the salon and $65 per pet for mobile grooming.
We charge the fee to your card on file. If there is no card saved, the fee is due before we book your next visit.
Unpaid fees pause online booking for your account. Text us and we will get it settled and get you back on the books.
Please arrive on time. If you are more than 15 minutes late, a $15 late fee applies per pet.
A late start squeezes every dog after yours, so your groomer may need to reschedule your appointment instead.
We text you the moment your pet is ready.
Please pick up within an hour of that text. After an hour, a $25 day care fee applies.
Pickups after 5:00 PM are charged $1 per minute.
If a pet stays overnight, the fee is $45 per night and pickup is the next business day.
Ear plucking and anal glands are done on request only. Ask when you book or at drop-off.
We only do these when your pet allows it. If your pet says no, we will not force it.
